Delivery Information

Orders over £50 are delivered free via Courier. Orders under £50 are delivered at a cost of £4.99.

Dispatch
Orders received before 1pm Monday to Friday will usually be despatched the same day. Items ordered after 1pm on a Friday and over a weekend will be despatched the following Monday. Items despatched on Friday are for delivery the following week. Items ordered over a Bank Holiday will be despatched the next working day. Equine Essentials constantly updates our stock but demand is high and we occasionally run out of stock on popular items. If, for this reason, we cannot despatch your order we will contact you with a revised despatch date.

Returns
Shop with the peace of mind that all items can be returned to us within 28 days of receiving them if they are unsuitable.

  • A full refund will be provided on any item returned to us in the original condition, in the original packing, with labels, unsoiled and unused, within 28 days, for any reason.
  • The cost to return an item to us is the customers responsibility.
  • Please package your item carefully to prevent it being damaged in transit.
  • Refunds will be processed within 7 days of us receiving the items back.
  • Returns made after 28 days or soiled goods will not be eligible for refund.

Our returns address is:
Equine Essentials
Day Green House
Day Green Lane
Hassall
Sandbach
Cheshire
CW11 4XU

Products
Please note that although every effort is made to ensure images used on our website match the product, due to different monitor/screen calibrations, colours may vary from actual product colours shown on your computer or device.